As a full-time Field Technician, you will be responsible for installation, maintenance and repair of professional scanners. You will work as a member of the iGuana Customer Service team and serve as one point of contact for clients for all matters related to scanners. A major part of your work will involve visiting customers on-site on a daily basis, maintaining continuous communication with clients and developing good relationships with them. You will also need to work in close collaboration with the iGuana Sales Account Managers.

This full-time role involves 80% travel to customer locations within the Benelux region.

Responsibilities

  • Install and maintain professional scanners and associated software; perform necessary repairs
  • Act as a single point of contact for customers for all matters related to scanners (hardware and software)
  • Proactively address and resolve customer issues through close collaboration with iGuana team members
  • Schedule daily on-site customer visits and provide the highest level of technical support and assistance
  • Perform all assigned work efficiently, accurately and in strict conformity with iGuana quality standards
  • Participate in and support the development of best-practice procedures for diagnosing and troubleshooting issues
  • Champion the adoption of new products, standards and best-practices by customers; provide training to customers
  • Maintain technical proficiency in your area of responsibility at all times: new hardware, software, etc.
  • Complete all the required reports for each documented customer visit or remote support call
  • Achieve your individual utilization targets set by senior management; participate in regular progress reviews

Required Qualifications

  • High School Diploma or equivalent
  • Native or fluent Dutch and French language speaker i.e. fully bi-lingual (verbal and written)
  • Ability to read/understand technical service procedures and follow detailed instructions
  • Willingness to grow and work in a team environment
  • High degree of self-motivation; effective communication skills
  • Willingness to travel/visit customers on a daily basis within Benelux
  • Ability to work independently; ensure regular attendance and timeliness
  • Ability to build relationships with customers, effectively balancing technical and social aspects

Preferred Qualifications

  • Hardware maintenance and/or repair work experience
  • General customer support/helpdesk experience
  • Electrical, mechanical, computer or similar training
  • Experience working for an IT company

What We Offer

  • Opportunity to work for a market-leading technology company
  • Dynamic, challenging and multicultural work environment
  • Openness to new ideas and initiatives; professional growth prospects
  • Technical training necessary to succeed in your new role
  • Attractive benefits package, including: company car, laptop, mobile phone, group medical insurance, retirement/pension fund, meal vouchers
  • Competitive salary

We kindly remind you that only applications containing Cover Letter & CV will be considered.

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