As a full-time Field Engineer, you will be responsible for installation, maintenance and repair of professional document, book, and wide format scanners. You will work as a member of the Customer Service team and serve as one point of contact for our clients (external as well as internal clients) for all matters related to scanners. A major part of your work will involve visiting customers on-site on a daily basis, maintaining continuous communication with clients and developing good relationships with them. You will also need to work in close collaboration with the Sales Account Managers.
This full-time role involves 80% travel to customer locations within the Benelux region.
Install, maintain and repair scanners and associated software
Act as a single point of contact for customers for all matters related to scanners (hardware and software), and schedule daily on-site customer visits
Proactively address and resolve customer issues through close collaboration with iGuana team members
Perform all assigned work efficiently, accurately and in strict conformity with iGuana quality standards
Participate in and support the development of best-practice procedures for diagnosing and troubleshooting issues
Champion the adoption of new products, standards and best-practices by customers; provide training to customers
Maintain technical proficiency in your area of responsibility at all times: new hardware, software, etc.
Report and document customer visits, interventions, or remote support calls
Achieve your individual utilization targets set by senior management; participate in regular progress reviews
Bachelor’s degree (electromechanics, electrical engineering, ICT with hardware knowledge, etc.) or equivalent
Passionate about technics, including technical service procedures
Problem solver with a hands-on mindset
Client centricity: customer focus, good communication skills
Work independently: high degree of self-motivation
Flexibility: you will be travelling within the Benelux on a daily basis
Growth attitude: eager to learn new products & technology, share knowledge & best practices
Fluent Dutch/French and English knowledge (any other European languages is a plus)
Experience in hardware maintenance & repair; in general, customer support or helpdesk is a plus