What is Digital Mailroom
Digital Mailroom is our core expertise: the full automation of incoming mail, both paper and digital. From the moment a document arrives to the moment structured data is available in your systems, with human review only where needed.
The 5-step process
Step 1 - Ingestion: automatic intake of documents via scanners, email, watched folders, and digital channels. Step 2 - Classification: AI-powered document type recognition (invoice, contract, letter, form) via MiraKnows.ai. Step 3 - Extraction: intelligent data extraction with OCR, ICR, and handwriting recognition. Step 4 - Validation: automatic validation with human-in-the-loop review only for exceptions. Step 5 - Routing: forwarding to the right department, person, or system based on rules and AI.
Mira AI integration
The Digital Mailroom is powered by the MiraKnows.ai platform. FlowDesigner allows you to design processing flows visually without code. FlowValidator provides an interface for human validation where the AI is insufficiently confident. The platform continuously learns from validation decisions.
Benefits and ROI
Processing time reduced from hours to minutes. Near-zero manual intervention for standard documents. Full audit trail for compliance and traceability. Real-time dashboard for process monitoring and SLA tracking. Scales with volume without proportional staff increase.
Use cases
Invoice processing and approval workflows. HR document classification and file creation. Medical correspondence and referral letters. Insurance policies and claims. Government correspondence and citizen requests. Any organisation that processes large volumes of incoming mail daily.