Support

Find answers to common questions or get in touch with our support team.

Frequently Asked Questions

What types of documents can iGuana digitize?

Our ScanFactory handles medical records, patient archives, X-rays, cultural heritage collections, books, microfilm, microfiche, large format documents, photos, slides, negatives, and even contaminated archives.

How does iGuana integrate with healthcare systems?

iGuana iDM uses the HL7 communication protocol to integrate with Hospital Information Systems (HIS), Lab Information Systems (LIS), ERP systems, and appointment scheduling systems.

Is iGuana iDM legally compliant?

Yes. iGuana iDM includes revision-proof archiving, encryption, electronic signatures, and complete access logs to meet GDPR, healthcare regulations, and industry-specific compliance requirements.

What is MiraKnows.ai?

MiraKnows.ai is our AI-powered data processing platform that processes unstructured data into validated, structured content using machine learning, HITL validation, and contextual AI interpretation. It is fully integrated with iGuana iDM.

Where are iGuana's offices located?

Our headquarters are in Belgium, with regional offices in the Netherlands, Czech Republic, Cyprus, Romania, Bulgaria, Greece, South Africa, and Mongolia.