Environmental Permits: AI-powered chat for citizen queries

Environmental permit files are extensive, complex and time-sensitive. Citizens who want to consult an application often end up at a service desk or send an email that waits days for a reply. MiraKnows.ai, the AI data processing module of the Youston Group, offers a direct alternative: a chat interface through which citizens can ask their own questions about ongoing or completed environmental permit applications.

The chat function is connected to the document repository of iGuana iDM. When a citizen asks a question, MiraKnows.ai searches the relevant files and provides a targeted answer based on the available document content. This means no generic responses, but information drawn directly from the official file. Staff in the Environment department are relieved of routine queries and can focus on substantive case handling.

For local authorities, this approach offers concrete added value. Consultations are available 24 hours a day, including outside office hours. Frequently asked questions about the status of an application, the required documents or the validity period of a permit are answered immediately. iGuana iDM manages the underlying files in accordance with applicable archive legislation and GDPR requirements, ensuring that only the correct information is made available to the right user.

The integration between iGuana iDM and MiraKnows.ai is not a technical experiment. Both platforms are products of the Youston Group and are designed to work together within the existing IT environments of governments and institutions. Implementation does not require a complete replacement of existing systems: iGuana iDM connects to common case management systems and DMS environments that local authorities already use.

Would you like to know how your organisation can inform citizens about environmental permits more quickly and efficiently? Contact iGuana iDM for a tailored demonstration.