Document Scanning Services
Superior Equipment & Technology
We use only the highest quality document scanners available on the market. Our production grade scanners come with state-of-the-art features that enable us to provide you with top quality digital images. In addition, we use our own proprietary technology to control, streamline and automate all our scanning operations, from A to Z – ScanFactory Resource Planning (SRP). It was developed entirely in-house by our expert personnel. Its main purpose is to reduce human intervention to an absolute minimum and remove the risk of human error. This highly sophisticated, one-of-a-kind technology offers complete traceability and provides full real-time reporting functionality.
The Customer Portal allows you to search for and consult the status of every document processed by ScanFactory at any point in time (e.g. In Transport, in Scanning, etc.). The Portal also makes it possible to make requests for urgent scanning or physical delivery of a particular document, and view full history of such requests. All information and metadata about every single document, including its exact physical location, are stored in the SRP database and can be retrieved on-demand.
Document Scanning Process
All stages of the document scanning process are controlled entirely by our SRP, including quality control, human resource allocation and our high-end document scanners. It is a clear and fully transparent step-by-step process that guarantees superior quality and full confidentiality:
Pick-up, Transport & Intake at Our Facilities
We pick up your documents and prepare them for transport to our facilities. Our personnel arrive at your site, register all documents in SRP, put them in specially designed archive boxes, assign a unique barcode to each box, and stack them on sealed europallets. The moment a document is registered, iGuana and your staff can trace the exact physical location of each box and the processing stage of each document in real time via the SRP. Sealed europallets containing your documents are then transported in a sealed vehicle to the iGuana facility. All transports are dedicated, meaning that no items other than your documents are transported at any one time to guarantee full confidentiality and security. When your registered documents arrive at iGuana and the integrity of all seals is confirmed, we scan barcodes on every single box and assign each box a unique location in our warehouse. This information is automatically stored in our SRP system.
Preparation & Scanning
We prepare your documents for scanning along strict guidelines. File folders, staples and paper clips are removed, if necessary, file / document separation pages and/or toggle pages are inserted to give special instructions to the scanner, etc. All your documents are scanned according to scanner settings pre-defined in the SRP system for your specific project. Scanning is controlled entirely by the SRP system and the risk of human error is essentially reduced to zero. Image quality is guaranteed by sophisticated scanner hardware and technology (see Quality Control & Image Enhancement).
Indexing & Classification
The SRP platform automatically classifies and recognizes the incoming document stream. It identifies all content types (e.g. form, contract, invoice) and leverages 4 classification technologies: image-based, text-based, separation page-based and rule-based. It also identifies, sorts and separates documents with multiple pages and uses various recognition technologies, such as OCR, ICR, OMR and barcode recognition. Data are either automatically extracted or manually indexed using double-keying methods. Automated and manual verification checks are performed to ensure data accuracy.
Quality Control & Image Enhancement
A set of clearly defined procedures governs every single step of our document scanning operations, from Pick-up to Metadata & Image Delivery. Every action taken in relation to your documents is tracked in the SRP system in real time. Our document scanners have built-in image quality control features, such as Perfect Page technology, blank page removal, double feed detection, Dual Stream scanning, Intelligent Quality Control, iThresholding, auto-deskew, etc. The Image Enhancement module in our SRP system utilizes a 16-core server dedicated exclusively to post-scan image processing and performs a series of complex algorithmic image enhancement tasks. In addition to numerous manual quality checks, our Quality Supervisor is also automatically notified by the SRP of any quality issues detected by SRP’s sophisticated quality control algorithms.
Last but not least, our employees are trained to apply ISO 9001 Quality Management principles in all their work.
Metadata & Image Delivery
Delivery of images and metadata can be done via a Direct File Transfer method (VPN) or External Storage Device method (e.g. encrypted Hard Disk, USB sticks, etc.). You decide which option suits you best. Delivery is a fully automated process governed entirely by SRP. During scanning, all scanned images and metadata are stored directly in the SRP database. These images and metadata are automatically exported from SRP without any human intervention whatsoever. As a result, you have virtually unlimited flexibility in choosing your preferred image and metadata file formats, such as JPEG, TIFF, PDF, PDF/A, etc. for images, XML file or CSV file, etc. for metadata or any import format for your document management software.
All physical files are kept in quarantine (sealed storage) for a standard period of 1 month from the day scanned documents and metadata are delivered to you. This gives you the opportunity to perform your own quality control. Upon expiration of the quarantine period and your express approval, all quarantined documents are subjected to secure confidential destruction using Security Level P3, DIN 66399 standard. Once physical documents are destroyed, all scanned images and metadata are erased from our SRP system. You receive a confidential destruction certificate.
Privacy & Security
iGuana takes matters of privacy, security and data protection very seriously. We have an in-house Data Protection Officer (DPO) on staff who is responsible for ensuring compliance with internal privacy & security policies and implementing procedures in line with GDPR and with the ISO 27001 standard for information security.
- In-house DPO on staff
- Strict access controls; 24/7 monitoring
- Ban on Wi-Fi & mobile phones
- Background checks & confidentiality agreements
- Secure transportation & sealed storage
- Secure image & metadata delivery
- Confidential certified destruction
Scan On Demand
Use our Customer Portal to request scanning on demand. Receive your files securely by e-mail or directly in your DMS.
- Log into our Customer Portal
- Search for a file / document you want scanned
- Submit your request for urgent scanning
- View status of your document in real time
- Receive your scan in less than 1 hour
- Option for customized 24/7 service
We would love to hear from you. One of our specialists will contact you as soon as possible.