iGuana Customer Support & Helpdesk
iGuana iDM Software Assurance
iGuana iDM Software Assurance is a comprehensive maintenance and support offering that ensures you get the most out of your investment in iGuana iDM software solutions. Benefits include latest software releases, updates, fixes, technical support services, and more.
With iGuana iDM Software Assurance Plans you can take full advantage of the latest software improvements and features, ensure continuous and reliable performance of your system and avoid unexpected upgrade and support costs. Software Assurance plans include: Silver, Platinum, Platinum Plus and Diamond. Diamond Plan is a full-blown SLA that covers not only your iGuana iDM software but also your entire solution (including custom design, scripting, interfaces, configuration, etc.)
Our suite of software assurance plans provides you with options, such as:
- 4 different types of plans to cater to a range of needs
- Major and minor upgrades, hot fixes
- Technical support via local helpdesk
- Access to our unique online support platform (iCare)
- Option to have a custom SLA designed for you
- Option to assure your entire solution
Download our Software Assurance brochure here.
Scanner Maintenance Services
With iGuana Scanner Maintenance Services you have the protection of an experienced team of technicians, providing the quality service you need to keep your equipment and business running at peak performance.
Our Maintenance Service Package consists of a suite of contracts designed to meet your specific business needs. It helps protect your productivity, avoid unexpected charges and keep your scanners performing optimally while protecting your business processes. Our service contracts include Silver, Gold, Platinum, Platinum Plus and Diamond. Select a Diamond Plan if you wish to build your own, unique service contract.
Our suite of service contracts provides you with options, such as:
- 5 different types of contracts to cater to a range of needs
- Priority response and repair of your scanners
- Spare parts, labour and travel covered
- Dedicated disaster recovery site (ScanFactory)
- Firmware upgrades to ensure optimum performance
- Preventive maintenance visits
- Extended business hours (including 24/7)
- Installation and operator training
Download our Scanner Maintenance Brochure here.