As a full-time Solutions Consultant located in Belgium you will be responsible for handling end-to-end iGuana iDM software implementation, enhancement and customization projects, developing in-depth procedures and scripting to provide tailored solutions that meet client-specific requirements, and training iGuana customers. You will be working under the guidance of the iGuana Operations Manager and in close collaboration with the Senior Solution Designer. To succeed in this role, you must be able to analyze customer business needs and easily translate them into technical concepts. A major part of your work will involve continuous communication with clients and developing good relationships with them throughout the duration of a given project. As a key contact for your customers, you will need to establish and maintain effective and transparent communication with the client, iGuana Sales Account Managers, Solution Consulting and Software Development teams at all project stages.
Responsibilities
- Organize and lead customer needs assessment meetings to gather and understand client objectives
- Work in close collaboration with the Senior Solution Designer to design solutions that best meet customer needs
- Lead solution implementations from beginning to end, including testing, go-live and post-implementation support
- Continuously communicate project progress and expectations to the client and the iGuana Operations Manager
- Support customers throughout the go-live process; conduct client training sessions
- Ensure that each project is completed on time, on budget and meets customer expectations
- Perform solution upgrades, customizations and enhancements (including configuration and development)
- Participate in software release projects; provide constructive feedback to the software development team
- Create, maintain and contribute to internal, technical and customer documentation
- Serve as a reliable back-up for your fellow software solutions consultants as and when required
- Achieve your individual utilization targets set by senior management; participate in regular progress reviews
Required Qualifications
- Higher education degree (Bachelor), preferably in IT, ICT or Computer Science
- Solid experience working as analyst (or in a similar role); basic SQL server skills
- Strong requirements analysis and solution/process mapping skills
- Analytical and technical aptitude, ability to solve complex business and technical issues
- Ability to manage multiple projects at the same time using strong organizational and planning skills
- High degree of self-motivation, excellent verbal, written and presentation skills
- Active listener able to build relationships with customers, effectively balancing technical and social aspects
- Team player with interpersonal skills required to easily integrate into any new or existing team
- Strong desire to work in a fast-paced consulting environment; ability to handle high-pressure, high-stress situations
- High degree of awareness of current software development trends; desire to self-improve and expand own skillset
- Native or fluent Dutch and English language speaker (verbal and written)
Preferred Qualifications
- Native or fluent French language speaker (verbal and written)
- Experience in project management and/or software solutions consulting
- Experience working for an IT company
What We Offer
- Opportunity to work with a market-leading, state-of-the-art software platform
- Dynamic, challenging and multicultural work environment
- Openness to new ideas and initiatives; professional growth prospects
- Attractive benefits package, including: company car, laptop, mobile phone, group medical insurance, retirement/pension fund, meal vouchers
- Competitive salary
We kindly remind you that only applications containing Cover Letter & CV will be considered.
.jpg)
